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Gamification in the ticketing industry and missing Celine Dion

Gamification examples: Fun picture CAPCHAs, waiting in line watching people movement, secret 6-digit codes, adding 1–2 seats at a time instead of a whole row, adding rows that aren’t on the seating chart, not allowing sort by price, best seat or value, changing sale price on resale tickets, not knowing which ticket you will get if you pick from a row, requiring two seats next to each other to have two separate purchases, tickets becoming sold to another “fan” two or three levels into the buying process, showing available seats when those tickets were sold several minutes ago, and so on. Sound like blackjack? Sound like pulling a lever on a slot machine? Sound like rolling the dice. It’s gambling addiction 101, the worst form of gamification.

The GREAT @RollingStones and @Ticketmaster SHAM of 2020! Watch me lose #rollingstones PIT TICKETS and FRONT ROW seats right out of my cart with no explanation. Then return to show still available seats. Read more about @TMFanSupport here.

I have proof Ticketmaster is using game theory to fraudulently optimize sales. I’ve detected gamification in verified resale and standard admission ticketing.

During attempts to purchase tickets, this screen games the user into a false sense of demand, even when waiting in line behind one other “fan.”

Tickets in Section 14 retail new as standard admission tickets around $305. These seats suddenly appear for $104.

The next tier of seats are selling new/retail for $220, so I hop on the opportunity to take my wife instead of going solo.

Tickets on rows K, L, and M sell new for $310. All floor seats behind them also sell for $310 new. Notice, the seating chart does not show rows N and O, but the tickets are being offered as new standard admission.

I buy section 14, row N tickets, not realizing they do not exist.

I’m asked to enter my phone number one of probably a dozen times to game my belief that this purchase is urgent and I have been verified as a non-fraudulent purchaser.

The row in front of mine is still at $310. (Behind as well.)

Seats in section eleven. The front and center section are showing now at $130. When I try to acquire them, it states I’m too late. Section eleven tickets are reselling in excess of $500–1500.

Wife can’t go. Totally forgot her birthday dinner tonight. Change of plans. I’m selling my Section 14 seats for $249. They will be the cheapest pair of floor seats available for the show for the next two hours.

Just confirming sections 14 and 15 still Standard Admission front to back for $310. My resell pair shouldn’t last long and the birthday dinner will rock.

6:48 – My solo aisle ticket from before I found the cheap floor seats (the original plan was to go by myself) sell for double what I paid. I make about $75 and the show must be sold out? Right? I mean if someone is willing to pay $150 for a nosebleed seat?

5:41, my tickets are for sale, but not showing when my section is highlighted. They are $60 cheaper than standard admission. But they appear nowhere on the seating chart…

THING THAT ARE GOOD

  • Limiting scalpers
  • Matching show and person location with IP address
  • Supply and demand economics/pricing discourage scalpers and benefit artists.

THINGS THAT ARE BAD

  • Showing “price” at a fraction (50-70%) of the ticket price.
  • Showing seats as unavailable then opening them up if they need to.
  • Using gambling techniques to addict buyers, keep them on Ticketmaster’s app, and maximize quantity and profit.

OTHER EXPERIENCES

  • Staying on the site for hours as random high-quality seats pop up, then disappear when you attempt to purchase.
  • Other techniques designed to keep buyers off stub-hub where seats and fees may be cheaper and on Ticketmaster.
  • Showing random high-dollar seats as available, then stating another “fan” beat me to them. You beat someone in a race. Racing is a game.

Me trying to buy Bon Jovi tickets. I was on a plane, so even though my account is in good standing, I couldn’t respond with the 6-digit code. The seats I ended up with are awful.

IN CONCLUSION

I’m assembling a team of engineers who can further prove this misappropriation and enter official complaints with state and federal attorneys general. Please consider hearing me out before I take additional steps. I believe Ticketmaster is a good company who wants to do right that has become caught up in some unethical and illegal activities. These observations are from my perspective as a fan, a developer, an MBA, and an assistant vice president of a major financial institution. I just want a fair opportunity to buy tickets to shows I’m interested in, sell tickets if my plans change, and use aftermarket sites to find last-minute opportunities to attend events. I am a fan first, but the proof of dishonest gamification techniques to garner interest is undeniable. My next steps will be to begin approaching class action attorneys with my research.

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VIDEO SCREEN CAPS OF ALLEGED GAMIFICATION IN CELINE DION EXAMPLES

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John Vanderslice

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Watch The Java

I used to go down to the popsicle stand,

’til I found out it’d been blown

by a people from a foreign land.

I said, ”This is not my home.”

I used to go down to the coffee shop,

’til I watched the java burn.

It takes an hour to read the morning paper.

It takes a minute just to learn…

Who you are, is not a matter of finding yourself.

Who you are, is in who lives within you,

and who he is, is not a camera or a mirror.

Who he is, a forever friend.

I used to go to Tom S. Lubbock High,

and I stayed there ’til the end.

But I realized I was lonely

when I made my one-hundredth friend.

Who you are, is not a matter of finding yourself.

Who you are, is in who lives within you,

and who he is, is not a camera or a mirror.

Who he is, a forever friend.

What I was, was someone else.

Well, that don’t matter now.

Who he is, is in this book,

and he can show you…

Who you are, is not a matter of finding yourself.

Who you are, is in who lives within you,

and who he is, is not a camera or a mirror.

Who he is, a forever friend.

I used to go down to the church house,

but I never understood.

But he always understood me,

and he said that I am good.

I used to go down to the popsicle stand.

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Mister Teapot

Mister Teapot asked Miss Cookie Jar to his house by the sea, 
He said, “I’m a little teapot, short and stout, why don’t you marry me?” 
We can go to the city! I’ll be a waiter and you can teach.”

They unfolded their checkered napkin and ate cookies on the beach.

Mister fork eyed Little Miss Spoon across the beef stew. 
He said, “Hey Miss Spoon, I sure would like a spoonful of you.”

They got the knife to do the wedding for Mr. Beef, Chicken, and Pork.

They hopped into the dishwasher, and out came nine baby sporks!

We go together like carrots and peas,

cinnamon and sugar,

ham and cheese!

Like peanut butter and jelly, just to name a few, 
but they don’t go together like me and you!

I know it’s easy for kitchen utensils to fall in love, as I’m sure they often do, 
but Mister Teapot ain’t got no idea ’bout how much I love you. 
Let me be your Mister Teapot, baby, even though I’m short and stout 
’cause baby, love’s forever, yes sir, and I know we’ll work it out.

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Rich loves boobs

Visit richlovesboobs.com to learn about Rich’s participation in the Komen Race for the Cure.

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To stay

Gone Since Five circa 2000 by Rich Williams

She spends thirty dollars at the makeup counter boutique. She tries to hide her ugly with shades of blue and pink. I think she once spent ninety on a care bear tattoo. And if she could only find me, she’d say goodbye to you. You.

She wears some old clothing she bought at garage sales. It makes up for her knowing and once again she fails to be what you expected or even comprehend these battles that defeat you. You called yourself her friend.

She spends three hundred dollars on a ticket to nowhere. She tells the travel agent she doesn’t really care…

She’ll make up for it once more. She will find the words you were searching for and you, you will pay for this one day. When she remembers and decides to go away. To stay.

She remembers things now. The sadness that it brings now. In her mind it rings now ’cause all she knows is you.

She calls you from the payphone at her hotel/resort. She needs to buy a ticket, a ride to the airport. She says she wants to see you. She misses you again. These battles that defeat you, you called yourself her friend.

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Blue again

Gone since five circa 2000 by Rich Williams

What are you waiting for? Your skies are blue again. You need to find someone, you’ve lost your only friend. What are you waiting for?Who’ve you got to blame? You remember how he looks, but you don’t know your name.

You told him you’d be back again. Like you always do. He’s expecting you. So what are you waiting for? He needs you more than he ever did.

And he’s gone. You need some room to breathe. He’s still haunting me. Feels so terribly. Tell me what’s wrong my friend. Your skies are blue again. He’s not gonna hurt you any more. What are you waiting for?

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Me on YouTube

Comedy

Standup at the Lamp

Greg Reichel and the Big Flats (bass)

Wormy Dog 2/28/14

Calm before the storm

GalleryCat (bass)

Say say say – upright bass at the Max

Life is so great – Club Dada 2011

Move – Granada 10/5/12

Flat People (bass)

Isn’t it Time – Granada 12/20/07

Retool – Granada 8/16/08

From “Rich on Bass” playlist on YouTube

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50 favorites for 2017

No particular order…

Songs/Singles

Sea Change – Thrice

Lust for life – Lana del Rey

Appointments – Julien Baker

Smoke – Mosa Wild

Swim – Mating Ritual

Boston – Dermot Kennedy

Suit and Jacket – Judah and the Lion

Sign of the times – Harry Styles

Every day’s the weekend – Alex Lahey

Creature Comfort – Arcade Fire

Doubt – Joywave

Don’t take the money – Bleachers

Can’t get it out – Brand new

All we ever knew – The head and the heart

The system only dreams in total darkness – The national

Lay it on me – Vance Joy

Albums

Lust for life – Lana del Ray

Content – Joywave

Sleep well beast – The National

Appointments – Julien Baker

Science Fiction – Brand New

Songs about death – Mount Eerie

OKNOTOK – Radiohead 1997

Kintsugi – Death Cab for Cutie 2015

We’re all gonna die – Dawes 2016

Signs of light – The head and the heart 2016

Folk Hop and roll – Judah and the Lion

Honorable Mention

No shape – Perfume genius

What now – Sylvan esso

Young blood – Naked and famous 2010

Rhythm and Blues – The head and the heart

Seasons (Waiting on you) – Future islands

Concerts Attended

Mariah/Lionel

Julien Baker

Alex Lahey

Judah and the Lion

David Bazan

Joywave

U2/Lumineers

Listener/Everett

Collin Hay

Comedy Attended

Tyson Faifer

Pauly Shore

TJ Miller

Steve Martin/Martin Short

Comedy Specials

Komail Nanjiani

Patton Oswalt

Brian Regan

Tig Notaro

Dave Chapelle

Maria Bamford

Added later

Just my type – Saint motel

Woodstock. The album – Portugal. The man

In cold blood – Alt-J

Waste a moment – Kings of leon

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Market globally, sell locally?

I spoke with a friend today about web content and thought leadership. I shared a website with him of someone in his industry that is doing a great job of marketing to consumers using thought leadership in a particular geographic region. Geography and the web seem very different, as we know about the world-wide-web, but what about my region-specific-venture?

I told him to write a blog about it, so I’m practicing what I preach. Content equals thought leadership. Thought leadership equals search engine domination. Here are some links to get you started on your world, as it relates to sales and marketing:

HubSpot’s (actually) free inbound certification course including an amazing exam for proof on your LinkedIn profile!

WordPress’s free SEO-rich blogging platform is free, you can add your domain for $13/yr. plus the cost of the domain. Those can be acquired for $0.88 on namecheap.com.

Screenshot 2017-11-03 18.13.06

Cheers,
filthyRich